Have you ever got done with a 30 minute call only to find that the person on the other end has not satisfied what you thought would be common knowledge? Here is a list of things you should NOT assume the person on the other end knows.
1) The buttons on the mouse face away from you. "Im double clicking and nothing is happening...... Ohhhh, Im supposed to hold it THIS way!"
2) The meaning of Case Sensitive Use smaller words, like Upper Case or Big Letters
3) The spelling of seemingly simple words. You know how you have to read out passwords over a cell phone, and often say a common word that starts with the letter you are trying to get at, right? Cat - Frank - Dog? Well, down south, Cat is spelled with a K. This could have saved me about 20 minutes of headache!
Im sure there are more, but these made me laugh today =)
1) The buttons on the mouse face away from you. "Im double clicking and nothing is happening...... Ohhhh, Im supposed to hold it THIS way!"
2) The meaning of Case Sensitive Use smaller words, like Upper Case or Big Letters
3) The spelling of seemingly simple words. You know how you have to read out passwords over a cell phone, and often say a common word that starts with the letter you are trying to get at, right? Cat - Frank - Dog? Well, down south, Cat is spelled with a K. This could have saved me about 20 minutes of headache!
Im sure there are more, but these made me laugh today =)
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